PRIVACY POLICY
Last Updated: August 2026
Free Walk Kuala Lumpur Unscripted is a brand that operates under Ghanaz Travel and Event Sdn Bhd (1612437-T)-(MOTAC L/N/12866). We respect your privacy and are committed to protecting your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines how we collect, use, and process your personal information when you visit our website or participate in our walking tours.
1. Personal Data We Collect
We collect personal information that you voluntarily provide to us when reserving a tour or reaching out via WhatsApp/Email, including:
- Full Name
- Email Address & Phone/WhatsApp Contact
- Country of Origin / Nationality
- Tour preferences and booking group sizes
- Photographs or video footage captured during public walking tours
2. Purpose of Collection
Your data is processed strictly for tour management, customer service, and legal compliance under Malaysian law:
- Confirming tour bookings, meeting locations, and guide logistics.
- Communicating real-time schedule adjustments or weather alerts via WhatsApp/Email.
- Publishing tour recap photos on our official website and social media platforms (with participant consent).
- Complying with statutory regulations enforced by Dewan Bandaraya Kuala Lumpur (DBKL) and MOTAC licensing obligations.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. Data is disclosed only to assigned registered tour guides for operational purposes, or to Malaysian regulatory authorities when required by law.
4. Storage & Security
We implement standard technical and organizational security measures to protect your personal data against unauthorized access, alterations, disclosure, or destruction.
5. Your Rights Under PDPA
Under the PDPA, you have the right to request access to your stored personal data, request corrections, or request the removal of media featuring your image. Please contact us via email or WhatsApp to submit any data requests.